Head of Retail and Bancassurance
Eunice Ngano
Head of Retail and Bancassurance
Eunice Ngano leads our Retail and Bancassurance division with a strategic vision that aligns seamlessly with our company’s overarching goals. In her role, she oversees the operational management of our 26 branch networks, ensuring top-tier performance and driving sustainable growth within our bancassurance portfolio.
With a distinguished career spanning over two decades in the insurance industry, Eunice is a powerhouse of expertise. She excels in cultivating strong partnerships, optimizing distribution channels, leading sales activation programs, and implementing impactful training initiatives. Her leadership in business growth, client relationship management, and innovative sales strategies has made her a pivotal force at both corporate and retail levels.
Eunice holds an MBA from Jomo Kenyatta University and is a Senior Associate Certified Insurance Practitioner (CIP). She is also an esteemed member of the Insurance Institute of Kenya (IIK).
Head of Health Division
Joseph Borome
Head of Health Division
As the Head of the Health Division, Joseph is a key driver of the division’s success, providing strategic leadership and innovative management that consistently deliver outstanding results. He is responsible for steering the health insurance portfolio towards profitability and sustainability, ensuring that the division remains competitive and adapts effectively to the evolving market landscape. Joseph’s expertise in navigating the complexities of health insurance with precision and foresight significantly elevates the value delivered to both the organization and its clients.
His strategic approach to risk management, actuarial analysis, and underwriting has been instrumental in refining and enhancing the company’s health insurance offerings, strengthening its market position and securing long-term success.
Joseph brings over 15 years of extensive experience in the insurance and financial services sectors. He holds a Master of Science degree in Finance from the University of Nairobi and a Bachelor’s degree in Actuarial Science from Maseno University. He also possesses a Diploma in Insurance (Dip CII) from the Chartered Insurance Institute (UK) and is an active member of the Insurance Institute of Kenya (IIK).
Joseph’s deep expertise and strategic vision ensure that the Health Division remains a cornerstone of the company’s success, positioning the company as a leader in the health insurance sector.
Head of Customer Experience and Marketing
Martha Kagwirya
Head of Customer Experience and Marketing
Martha is a distinguished leader with over eight years of expertise in Customer Experience, Marketing, Public Relations, and Branding. In her role as Head of Customer Experience and Marketing, she plays a pivotal role in shaping the organization’s customer-centric strategy and amplifying its brand presence. Martha drives transformative initiatives that significantly elevate customer satisfaction and enhance brand visibility, making a measurable impact on the company’s success.
Her innovative approach and strategic vision have consistently produced exceptional outcomes, including optimized communication processes, impactful marketing campaigns, and influential public relations efforts. These achievements have not only advanced the company’s market position but have also established it as a leader in the industry.
Martha is currently pursuing an MBA in Strategic Management at Daystar University, further enriching her extensive academic background, which includes a Bachelor of Arts in International Relations and Diplomacy with IT, as well as diplomas in Disaster and Emergency Management and Public Relations. Her certifications in Digital Marketing, Strategic Planning, and Brand Strategy complement her extensive training, enabling her to develop compelling content, execute effective digital marketing strategies, and craft robust brand identities. Martha is also an active member of the Public Relations Society of Kenya and the Institute of Customer Experience Kenya. Martha’s expertise and dedication drive her outstanding performance and significant business impact, positioning the organization for continued success.
Head of Operations General Business
Elizabeth Wachira
Head of Operations General Business
Elizabeth plays a pivotal role in ensuring the efficiency and reliability of key business functions, including claims management and underwriting. Her leadership is instrumental in streamlining operations, enhancing process efficiency, and ensuring the company delivers on its promise of excellence to clients. Elizabeth’s strategic insight and operational expertise contribute significantly to the company’s ongoing growth and success.
With over 15 years of experience in the insurance industry, Elizabeth brings a wealth of knowledge to her role. Her background in both claims and underwriting enables her to drive operational improvements that enhance customer satisfaction and optimize internal processes. Elizabeth holds a degree in Communication from Maseno University and an Advanced Diploma in Insurance (AIIK), combining academic rigor with practical industry experience to achieve outstanding results.
Elizabeth is also actively involved in the wider insurance community. She is a member of key industry committees, including the Property and Engineering Technical Committee and the Digitization Steering Committee at the Association of Kenya Insurers (AKI). Additionally, she is a member of the Insurance Institute of Kenya (IIK), continually contributing to industry advancements and leadership in insurance operations.
