General
- What do I do in the event of a claim?
It is important that in the event of any occurrence that may give rise to a claim, you should notify Kenyan Alliance Insurance Ltd or your agent / Broker immediately and provide us with full information as soon as possible.
- What do I do in the event of a motor accident?
- In the event of an accident take all the details of the location and the cause of the accident.
- In all cases of bodily injury, report to the police immediately.
- Notify us of the accident as quickly as possible.
- Complete a Claim Form and send it to us.
- Our claims officers will assist you record a statement on the occurrence of the accident.
- Where the accident has been reported to the police, obtain a police Abstract Report and forward it to us.
- Advise us of any Third party claims and forward to us any correspondence received from the Third party unacknowledged
- What is a deductible/Excess?
A deductible or an excess is the cash value amount of damages that you agree you will be responsible for if you have a claim. Most insurance policies have a deductible or an excess which states that a portion of the amount paid for the loss will be subtracted from the amount the insurance company would otherwise pay.
- Should I report all Motor accidents to the Insurer?
Yes you should. Even if the accident appears are minor, it is important that you let your insurance company know about the incident. If you have an accident but don‘t report it to your insurer, you are taking a risk, even if the damage seems minor. If the other driver sues you weeks or months later, your failure to report the accident might cause your insurer to refuse to honour the claim. And even if they do, the delay will have prejudiced the insurer’s position as concerns gathering evidence to represent you.
- When is a car ‘written off’ by an Insurer?
It’s up to your insurer to decide whether to pay for repairing your car or to declare it a total loss and pay you its market value. Standard motor policies will not pay to repair a vehicle if the repairs cost more than the cash value assigned to the car. In practice, there will be little dispute about whether to repair the car if the damage is above 75% of the book value of the car. You’re entitled to the market price of the car you just lost. You shouldn’t get more or less than what you are due.
- How do I make a claim?
Contact us or your agent for a claim form. Complete the claim form and submit it to us together with the police abstract.
- Where is my cheque?
Customers will be contacted when the cheque is ready. A customer may also check out the progress directly with the claims department.
- What are the advantages to using an agent/broker to purchase insurance?
By using an agent to purchase insurance, the policyholder receives more personal service. An agent with whom there is direct contact can be vital when purchasing a product and can be most necessary when lodging a claim.
Individual Life Insurance
- How much will I have to pay?
The amount to be paid will vary according to different providers and products, but the typical factors considered by life insurers are: Sum assured, length of policy term, and cover and options bought.
- What happens if the beneficiary Child dies?
You can nominate another child or reassign the policy benefits for your other financial obligations.
- When does this policy qualify for one to take a policy loan?
One is legible to take a policy loan after 36 months or on the 3rd policy anniversary.
- What's critical illness cover?
Critical illness cover pays out if you're diagnosed with a condition specifically listed in your policy. It can be combined with life insurance in an integrated policy, or bought as a stand-alone product.
- What's decreasing term insurance?
This is a form of term insurance where the cover amount decreases over time, often in line with a repayment of a mortgage.
Group Life Insurance
- What kinds of Group Life coverage are available?
The most common covers are based on a multiple of an individual’s annual salary (i.e. 3/4/5 times annual salary). However, a fixed amount of cover per employee is also allowed.
- How much does Group Life coverage cost?
The cost of cover varies with the number of employees and is catered for by the employer. In some cases employers will pay for basic coverage while the employees pay for any supplemental and/or dependent coverage.
- Can I change my Group Life insurance beneficiary?
You may change your life insurance beneficiary at any time and as often as you wish. Simply complete and submit the Nomination of Beneficiary Form.
- What happens to my Group Life Insurance if I terminate my employment?
If you are terminated from employment, the group life cover ceases. A benefit is only payable upon death or disability.
- Can I cover my family/dependents?
The main Group Life insurance is an occupational cover meant for employees. Last expense however, whether as a rider or stand-alone policy, may be extended to dependents upon payment of requisite premiums.
- What happens to my Group Life Insurance if I go on a leave of absence?
If you are on an approved leave of absence or seasonal layoff, you may continue to have coverage by continuing to pay your premiums.
- What is Free Cover Limit?
The Free Cover Limit is the amount of coverage automatically provided to any group member for which Medical Examinations are not mandatory.
- What critical illnesses are covered?
Critical illnesses covered include; Heart attack, Stroke, Cancer, Coronary Artery Disease, Major Organ Transplant, Kidney Failure, Paraplegia or Paralysis, Blindness
Pensions
- How do I benefit?
- Tax incentives: Your contributions of up to Kshs. 240,000.00 per annum are tax deductible. Any income earned by your contributions shall not be taxed. You thus enjoy good savings on tax.
- High investment income: your contributions are prudently invested to ensure high returns
- Flexibility: in the event of changes in employment, you can transfer accumulated benefits from your employer’s registered retirement scheme into your plan above
- Pension backed mortgage: the scheme allows you to assign up to 60% of the accumulated fund as a guarantee towards financing the purchase or construction of your dream house
- Provident fund: The scheme gives you the option of withdrawing your entire fund or purchasing a lifetime pension upon retirement
- Security of funds: Your funds form part of a pooled fund. This offers formidable security because it forms part of our statutory fund regulated under the Insurance Act. The Retirement Benefits Authority also regulates the scheme.
Claims
Claims process guidelines
- All incidents giving rise to a claim should to be reported to us immediately and within the required period of 5 days.
- Full documentation of claims should be done for quick claim processing. Such documents include: - Claim forms, Police abstracts, Driving license, Statements of driver and Insured and other relevant documents such as receipts, manuals, and permits dependent on type of claim.
- If in Nairobi, deliver vehicle to our yard or advise us where the vehicle is lying as we shall facilitate to deliver it to our assessment center along Bunyala road, industrial area for assessment of damages
- Our assessors are always on standby at the assessment Centre. Report is done within 24 hours and authority to repair issued same day report is received.
- For vehicles outside Nairobi, service providers are appointed within 24 hours whereby once report is submitted, authority to repair is issued same day upon its receipt.
- Always ensure you policy premium is paid on time to avoid unnecessary delays in claim processing.
- Vehicles will be repaired at the insurer’s panel of approved garages both in Nairobi and upcountry.
- Where a vehicle is confirmed a write-off or is stolen, an assessment of the pre-accident and pre-theft value of the vehicle at the time of accident is prepared which forms the basis of claim settlement.